Support services to maximize your uptime
Quantum Analytics service team is your single point of contact for service and support. When an issue arises, your staff will know the one phone number to call.
Multi-vendor system integration & installation
Instrument manufacturers are often limited to supporting their individual instruments – leaving it up to the user to chase down and manage multiple service contacts. In many cases we not only coordinate but execute multi-vendor installation. Being manufacturer-trained on complimentary techniques allows us to install everything together and deliver a complete solution.
We even coordinate with our manufacturing partners’ service teams to schedule installations and integrate our solution for the customer.
Warranty management
Eliminate any concerns about getting lost in large company service departments. We can assist with troubleshooting via email, phone, remote connection and onsite assistance. If an issue arises, our team can often predict what parts are necessary for the repair prior to arrival. This expedites the repair process and reduces downtime and costs.
Training
Ensure your team has the basic skills and confidence to run your lab instruments. We offer training courses at our headquarters in The Woodlands, Texas focused on Pyrolysis-GC/MS. For those looking for private training, our onsite training can be tailored to your team’s unique needs. With almost every installation, our installation price includes familiarization (basic instrument training).Â
Product support
Our support plans are designed to emulate the experience of being under full warranty. We offer a variety of support plans:
• Full-service contracts with or without preventative maintenance
• Repair-and-return service for smaller instruments. The client ships the instrument to our service depot. Once repairs are made and operation is verified, the instrument is shipped back to the client.
• Add-ons, including built-in expedited response time and OQ/PV service
Don’t have a service contract?
We also offer per-incident services at a reasonable price.
